Wooden Multi-Level Cat Climbing Frame Tree
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MODERN DESIGN: Based on our new Sky Castle，we have developed this one. The steps have been changed that add “fluency” to the movement for the cat, the overall effect is well-proportioned. This cat tree adopts the high-quality plates and perfectly match with the furniture in your home.
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MULTILEVEL FUN: The 5 level platforms design provide different jumping heights for your cats to satisfy their daily exercise. Two roomy condos are super comfortable for your pet to roll, with lateral door and round holes are designed for cats to observe outdoor as well as allowing them to get in and out or jump to the top hammock. A cozy perch on the top not only allow your cat to have a nice rest, but also offer a best spot to enjoy sunshine and outside scenery.
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DURABLE & COMFORTABLE: Our cat tree is made of thick and environmentally friendly CARB-certified natural particle boards. The firm boxes and sturdy scratching posts are fully covered with natural sisal ropes that ensure the stability of the whole cat tree. It is worth
mentioning that it could keep your furry friends cool all the time in the summer. Movable mats and soft cushions not only make the cat more comfortable to rest, but it also prevents them from slipping. -
EASY CLEANING: Don't worry about the hairs left all over the cat tree or spilled food. Unlike the traditional plush cat tree, it only needs a simple scrub to stay clean.
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100% SATISFACTION GUARANTEED: Comes with an instruction manual and all necessary hardware and tools, it’s particularly easy to assemble it step by step. If you have any questions about the product or are not satisfied with the product, please feel free to contact me, we will provide you with the best solution, your satisfaction is our biggest concern.
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About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer shipping to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
(1) Free Shipping:
• Cost: Free shipping on orders over $60, otherwise $20 shipping fee will be charged
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
(2) Fast Shipping: only available to Norway, Iceland and Cyprus
• Carrier: UPS/DHL Express
• Cost: $108 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team at [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply to you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
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